Refund policy
If you receive a product that is faulty or damaged, please email doctork@eyetamins.co.
Please include in the email a brief description of the fault, a member of our customer service team will contact you shortly afterward and arrange appropriate action to be taken. If the item you received is not what you ordered, please email doctork@eyetamins.co.
Please include in the email a brief description the incorrect item and a member of our customer service team will contact you shortly afterwards and arrange appropriate action to be taken.
If you have changed your mind about this product, you may return it within 5 working days. The product must be unopened, with any seal intact and unused. It should be in its original packaging and in good condition. Please place the product including the original packaging in a sealed plastic bag ready for collection.
We need to be advised of the item(s) that are incorrect no later than 5 working days from date of delivery.
Eyetamins will process a refund when the returned goods have been received in the warehouse. The refund may take up to 10 working days to show on your statement depending on your card provider. Scope reserves the right to refund larger value transactions by check.
If something is missing from your order, please check first to see if there is another delivery due to you. You can do this by checking the delivery docket.
To return products within 5 working days – please repack the product in the original packaging and then place the entire product including the original packaging in a sealed bag. To arrange a return, please email doctork@eyetamins.co . Returned products must be as new, in an unused and resalable condition unless they are faulty, defective, or were damaged on receipt of delivery. Acceptance of returns requests for items not required after 5 working days is at the discretion of Eyetamins For any other questions, please contact doctork@eyetamins.co